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Airmen urged to complete all PCS requirements

RANDOLPH AIR FORCE BASE, Texas -- Airmen who recently completed a permanent change of station move have probably completed all the obvious steps involved in the move -- boxes unpacked, children settled into new schools, PCS travel voucher completed.

However, travelers are advised that they're not yet done with their move if they haven't completed the personal property Customer Satisfaction Survey.

Personnel officials advise that "survey" might not be the right word, and suggest "scorecard" or "grade report" might be more accurate to rate both the government and industry organizations that were involved in moving the family's household to the new duty station.

Officials say that whether this move was the best move ever, just average or the worst, travelers need to complete the 12-question survey to ensure leaders are aware of how the move went.

The results are used in two ways. First, the military services use the results to determine how well the origin and destination personal property offices did in assisting during the move. Additionally, the ratings on how well the commercial moving company performed determine how much business they will get from the Department of Defense in the future.

The surveys are e-mailed between seven and 21 days following the delivery of household property. Each Airman can do his or her part in ensuring quality future moves for thousands of servicemembers and civilians by completing the survey when it arrives.

Airmen who recently completed a PCS move but didn't receive the e-mail are requested to either select the Personal Property/POV link at to access the survey or contact their local Personal Property Office for assistance.

(Courtesy of Personal Property Activity Headquarters)