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New Web tool helps TRICARE members find new doctors

VANDENBERG AIR FORCE BASE, Calif. -- Just enrolled into TRICARE Prime and want to know the options for doctors? Moved to a new location and need to find a doctor? Not sure if the nearest military clinic is accepting new patients?

It used to take a phone call or car trip to answer these questions. Now TRICARE members can save the trip and the call and answer all these questions online using TriWest's Prime Enrollment Eligibility tool at www.triwest.com/eligibility. All that is needed is the member's address and an Internet connection. Within seconds, the member can get a color-coded map of the options in their area.

Not only will the Prime Enrollment Eligibility tool show local options, but it will walk the member through the next steps. For example, if the nearest available clinic is more than a 30-minute drive, the online tool will remind the member to complete the Access to Care Waiver on his Prime application. If it's determined that the member is not eligible for TRICARE Prime, the Prime Enrollment Eligibility tool will inform the member of other TRICARE plan options and direct him on how to complete enrollment.

If the tool determines the member is eligible for Prime and suggests he enrolls at a particular clinic, it will present that clinic's contact information. Members can also use the Beneficiary Web Enrollment site to enroll in TRICARE Prime, make their initial payment and select a primary care manager (some exceptions apply). If the member is already enrolled in TRICARE Prime, he can use BWE to manage his family members' enrollment and order new ID cards. Learn more about BWE at www.triwest.com/bwe.


While online, members can also choose to "Go Green" and receive paperless Explanation of Benefits statements at www.triwest.com/gogreen.