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Personnel Center officials expand service center hours for civilians

RANDOLPH AIR FORCE BASE, Texas -- To increase customer support to Air Force civilian employees and applicants around the world, officials at the Total Force Service Center have expanded the hours civilian personnel experts are available to discuss employment, benefits and entitlements.

While service delivery representatives are still available to answer general questions 24 hours a day, those with expertise in civilian matters are now available Sunday, 3 p.m. - 11 p.m., Monday through Thursday, 7 a.m. - 11 p.m., and Friday, 7 a.m. - 6 p.m. All hours are Central Time.

"The Air Force is projecting more than 9,300 new civilian jobs in 2010 as a result of manning changes. We want to ensure potential applicants can get answers to any questions they have when applying for Air Force jobs," said Maj. Jamison Braun, chief of TFSC-San Antonio operations. "Additionally, with the Air Force's global presence, it was important to open our scope, ensuring that we are offering personnel expertise to our civilian Airmen and employment applicants around the world, regardless of the time zone."

The phone number and menu options have not changed, and the TFSC is still available 24 hours a day for all general personnel inquires. Current civilian employees can access civilian information by calling the TFSC at 800-525-0102, press 2 for civilian employees and follow the prompts. 

External applicants who have questions about civilian positions with the Air Force for which they are applying may call the TFSC at 800-525-0102, press option 6 for civilian career opportunities and follow the prompts.

Employees and applicants calling from foreign areas first will dial the toll-free AT&T Direct Access Number for the country in which they are located, then 800-525-0102. AT&T Direct Access Numbers are found at www.usa.att.com/traveler/index.jsp.

Hearing impaired employees who have access to TDD equipment should call the toll-free TDD number, 800-382-0893, or commercial 565-2276 if calling within San Antonio.